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Initiate the session through a support company you contacted yourself, not a number supplied by an unexpected pop-up.
What to look for
Ask what the technician plans to do and close personal documents before screen sharing.
Protect your information
Never share one-time verification codes or banking passwords with someone claiming to provide technical assistance.
When to seek help
Some problems, including failed hardware and inaccessible drives, require an in-shop inspection instead.
This guide is general information, not a substitute for diagnosis of a specific device or network.
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