Start here
Stop using the affected drive if it clicks, repeatedly disconnects or disappears from the system. New writes may overwrite recoverable data.
What to look for
Record the device type and the sequence of events: deleted folder, accidental format, drop or power loss.
Protect your information
Avoid reinstalling software, running repair utilities or initializing a disk before deciding whether the data is the priority.
When to seek help
An evaluation can determine whether a logical issue or physical device failure is more likely, but recovery cannot be guaranteed.
This guide is general information, not a substitute for diagnosis of a specific device or network.
Request Technical Help →